Email communication with Ramdsen Place after an unconscious woman was abandoned in the elevator by security and building staff. Paramedics were only called on my insistence – security had initially simply placed a plastic “caution” sign to block the elevator doors from closing. Once EMS arrived, management refused to help them identify the unconscious woman.
Hello
Thank you for your email. Please be aware that the Landlord is investigating this incident and as always the Landlord will take the necessary steps to ensure the safety of all residents and visitors in the building.
Best Regards,
David Ciobotaru
D & D ASSOCIATES Paralegal Professional Corp.
From: XXXX
Sent: Thursday, April 3, 2025 3:13 AM
To: Andrus Kung John Zam Rosie Middleton ramsden – Briarlanerentals
Subject: Re: Unconscious Woman Abandoned on Elevator
Andrus,
I expect a full response to this gross negligence, including a clear plan to ensure no tenant is ever again left in a life-threatening situation due to staff inaction.
Your team’s indifference was unconscionable and requires intervention.
If I do not receive a response by Friday, I will take steps to hold you publicly accountable — including contacting local press and posting extensively about this incident on social media.
—- On Wed, 26 Mar 2025 03:26:25 -0400 XXXX wrote —
Andrus,
I’m writing to formally report a serious medical emergency that occurred in the lobby elevator of 30 Hillsboro Avenue at approximately 2:00 a.m. on Sunday, March 23rd, and the catastrophic failure of both security and building management to respond appropriately.
While returning from walking my dog, I found a woman collapsed and unconscious on the floor of the elevator. The on-duty security guard was standing outside the elevator doing nothing to assist her. He had placed a plastic “caution” sign in the doorway—presumably to prevent the doors from closing—but had not called 911, and had taken no action to secure the area or provide help.
When I demanded that he call 911, he hesitated. I had to pry the elevator doors open myself and check for a pulse while urging him to do his basic job. He eventually made a phone call, but I had no idea if it was to 911 or someone else. Then—unbelievably—he left the building, abandoning both the unconscious woman and me. I was alone, without a phone, and with no idea if help was even on the way. When the guard didn’t return, I ran to Natasha’s unit – just steps from the lobby – and knocked repeatedly, calling out for help. She refused to answer the door.
Eventually, security returned, followed shortly by EMS. The paramedics began asking for the woman’s identity and whether security footage was available. I had to repeatedly prompt security to contact the building’s emergency number so the elevator could be taken out of service and someone from management could assist the paramedics. When the after-hours maintenance worker arrived, his first words—despite seeing paramedics on-site—were: “What do you want?” He then offered no assistance beyond disabling the elevator. When asked by paramedics if he recognized the woman, he simply shrugged and said, “I don’t know her.”
He then instructed security to leave the caution sign in front of the elevator when the medics were done, and attempted to walk away while paramedics were still actively treating a semi-conscious, unidentified woman. I repeatedly urged him and security to contact Natasha—who would likely recognize the woman and could potentially help the paramedics—but he refused, stating, “She’s not working today.”
Instead of assisting himself or notifying Natasha or John, he left the paramedics without critical information they needed to complete their work: no name, no unit number, no assistance accessing her unit, and no help identifying the tenant. By this point, it appeared the woman was extremely intoxicated and resisting cooperation, which made management’s refusal to assist even more unacceptable—particularly given that paramedics could not leave the scene to assist others until she had been safely returned home or properly transferred to medical care.
Ultimately, paramedics were left with absolutely no assistance whatsoever from building staff. I have no idea what the outcome was because the paramedics needed privacy and so I returned to my unit for the night.
This was an egregious failure on every level.
Given the ongoing security issues in this building—including multiple unit break-ins—it was entirely possible that this woman was unconscious because of an attack. And yet, security walked away, leaving me—a tenant without a phone—to manage a potentially life-or-death situation alone. And emergency responders, whose work comes down to seconds, were left with limited options while your building’s representatives stood around debating whether a tenant’s life was inconvenient to their schedule.
Since that night, I’ve had frequent flashbacks—of her legs twisted on the elevator floor, and the security guard just standing there, doing nothing. The image keeps forcing itself into my mind, and I can’t stop thinking: what if it had been me? What if I had collapsed? Who would have helped me? The truth is, no one on staff would have. And now I need to live with that knowledge and the trauma that comes from witnessing what I saw that night.
I genuinely hope that in your own time of need, you are not met with the same callous disregard that your staff showed to that woman and to anyone else relying on emergency responders that night.
Shame on all of you.
Briarlane Tenants 